Thank you for shopping at Ella D Bella. We appreciate your business and want you to be completely satisfied with your purchase. Please read our policy on returns and refunds.
1. Return Eligibility
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Submitting a Return
To initiate a return, please contact our Customer Service team at cs@suprans.in to request a return authorization (RA) number. Please include your order number and the reason for your return in your email.
3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
5. Exchanges
If you need to exchange an item for a different size or color, please contact our Customer Service team at cs@suprans.in. Exchanges are subject to availability and will be processed once we receive and inspect your returned item.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at cs@suprans.in. We are here to assist you and ensure your shopping experience with Ella D Bella is enjoyable.